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Tom Wong, "Salesforce.com For Dummies"

I'm relatively new to Salesforce.com and I've found this book to be a huge help. At my organization, we did not hire any consultants to assist us in customizing Salesforce.com for our needs. This book has been by my side as a handy resource to the questions that I've had as I get comfortable with Salesforce.com Regardless of your technical proficiency, this book is a good resource to those look to become more comfortable with Salesforce.com.

http://www.filesonic.com/file/24225199/Salesforce.com%20For%20Dummies.pdf

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